Refund policy

Returns Policy

Unless noted at purchase, all merchandise purchased from Plusarrows may be returned for a replacement or store credit (excluding postage charges and fees) within 14 days from purchase.

All returns must be approved by Plusarrows before returning.

We will provide the return authorization once accepted and advise the fees and charges that will be deducted. Returns must be unused, in new condition, and in the original sealed manufacturer's packaging (including Styrofoam/packing material, plastic bags, accessories, all parts, screws, tools, manuals, warranty cards, registration information, etc.). Special or personalised orders, mark downs, specials, software, books, CD's, 'cut arrows/shafts, etc. may not be returned under any circumstance other than to replace an item due to defective product.

Our acceptance of a returned package does not constitute approval of a returned item. Approval of returned merchandise is at the sole discretion of Plusarrows as to the item's condition and ability to be returned. 

Returned items that are not in original packaging and/or showing any signs of use, installation or wear may be refused entirely depending upon the severity of wear. Plusarrows reserves the right to refuse the return of any product that is used, damaged or un-sellable for any reason.

Return postage will only be refunded in the event of an error made by Plusarrows.
All Cash On Delivery (COD's) sent to Plusarrows will be refused/returned to sender.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Credits (if applicable) 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your credit.
If you are approved, then your credit will be processed, and a store credit number will be emailed to you. Store credits are valid for 6 months from date of issue. 

Sale items! (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges! (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item please contact us. 

Postage

You will be responsible for paying for your own postage and packaging costs for returning your item. Shipping costs are non-refundable. If you receive a credit, the cost of return shipping will be deducted from your credit.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are returning an item, you should consider using a trackable postage service or purchasing postage insurance. We don’t guarantee that we will receive your returned item.